Homeowner Contact Procedure

Homeowner Contact Procedure                                               

• Emergency: Call 911
• Garage Door open: Contact Block Captain Chair
• Park Problems: Call the Sheriffs Auxiliary (the HOA does not manage the Park)
• HOA members are to use the Contact Us form on the Website to get to the correct Committee Chair or Board Representative for that Committee

Committee Chairs and Board Representatives

• Direct Homeowner to the website Contact Us form
• Redirect if required to the proper person for resolution
• Document Homeowner information: 
  • Name 
  • Lot number
  • Address
  • Concern
  • Resolution
• Cover the highpoints of the concerns and resolutions at the Board Meeting

Architectural

• Parapet walls (white not allowed)
• Request to change exterior colors to non-conforming Color Palate
• Exterior Construction

Landscape and Maintenance for Common Areas 

• Monument sign and other Common area trees and foliage
• Contact with Pima County for Drainage Basin and Upper Urbano Open space (old 16 green)
• Signage

Roads

• Pothole repair
• Parking violations

Block Capitan 

• Estate Sales
• Block Parties
• Garage door left open

Webmaster 

• Help using the HOA website
• Help accessing your account
• Questions or problems with your account

Secretary

• Notifications for Board Meetings
• Agenda Items for Board Meetings (must go through Board Representatives)

Treasurer

• Pay requests (must go through Board Representative first)
• Requests for copy of Budget
• Requests for copy of Association Investments

President – when all else fails